Frequently asked questions
Wedding Orders
How far in advance do I need to order my wedding cake?
We encourage you to start the process 10-12 months in advance to ensure we have availability. Certain months can book up faster, the earlier the better! To save your date, you will need to have completed an inquiry form and have paid the $100 deposit*.
*Deposit price may vary
Do you have gluten-free, dairy-free, vegan, nut-free options?
Yes and no.
We do have gluten-free options available for some of our cake flavors, all of our fillings except Oreo Mousse, and all of our icings.
Most of our cakes and fillings do not contain nuts. However, we have a few options that do. We are not a nut-free kitchen and cannot guarantee there will be no cross-contamination. We will try our best and have not had issues in the past.
We do not currently carry vegan or dairy-free options. We are sorry for the inconvenience.
How do I order a Tasting Box?
Please fill out our Wedding Inquiry Form and note that you're interested in a cake tasting box, or give us a call to order one. Tasting Boxes do have limited availability each week and must be ordered ahead of time.
Can I set an appointment to come in and discuss details?
Yes! Appointments usually aren't necessary for hashing out the details of the wedding -- We've perfected the art of emails and phone calls. But we understand that some people prefer to discuss in person. Please call to schedule an appointment.
Do you deliver? What does that process look like?
Yes!
Delivery starts at $100 for Saturday deliveries. Any weekday, Sunday, or holiday delivery will be an additional cost. Any reception that is considered a "Flip" or requires us to drop off wedding items within a very small window will also be an additional cost that will be defined once we understand the details.
Once we acquire all information from you, we will be in communication with the event venue to plan delivery time and details. We require the event space to be prepared for our arrival with table, linens, flowers, toppers, etc in place. Upon arrival, we will locate the designated area or areas and provide any finishing details and/or decorations. An information sheet with flavors listed and rentals (if any) identified will be left, as well as additional boxes for any leftovers.*
*If you require more boxes or plan to save top-tier, please ask for more.
Do you make everything for the cake?
We do have a large scale of materials available here at the shop; however, we have limitations. If we do not carry the item or materials to create the item, you, as the customer, may need to provide them. We do ask customers to provide toppers and toys to save on cost. Some examples below are things customers have needed to provide for their cakes.
Examples: macarons, balloons, paper cupcake toppers, toys/figurines, fresh flowers, donuts
In your inquiry process, please ask about availability if your images or design specifications require something like the examples provided above.
When are full payment and finalization of details due?
Full payment and finalization of details are due 30 days in advance of the wedding date. Please see the Wedding Home page to see our ordering timeline.
Do you offer other desserts for a wedding besides cake?
Yes!
We offer many options when it comes to something sweet for your special day.
We also offer backup/kitchen cakes. Back-Up cakes are cakes that are only cut and served and are not on display at the reception. Back-Up cakes can feed as many as you need.
How many flavors/fillings can I have in my wedding cake?
Each of our regular-sized tiers is two layers of cake with a filling in between the layers. For single-tier cakes, we offer up to two flavors of cake at an additional cost. Each tier can have 1-2 fillings per cake flavor.
Do I need a cake stand? Can I rent one?
No. You do not need a cake stand because each cake is placed on either a silver or gold cake board, which easily suffices for your cake table. In the case that you prefer a cake stand, we do have stands available in different sizes for rent.
Cake stand rentals do require a deposit and fee.
How do I gauge how many servings I need?
The first step is gauging how many guests you will have attending your wedding and if you want to have cake left over.
We typically suggest getting 20-30 servings more than the number of guests attending due to the fact that people often want seconds of our cake.
So, if you are expecting a wedding for 130-140 people, we recommend purchasing a cake or dessert items to serve 150-160 people.
Can I send in a photo of how I'd like my wedding cake to be decorated?
Yes! When you complete a Wedding Inquiry Form, you will see a location to attach photos. Please include in the design details what elements of each image you like so we know what to look for in the cake designs.
If you do not have images at the time of completing the Inquiry Form, no problem! We will be in contact with you throughout the process, and you are welcome to send us the images through the correspondence.
Do you offer separate tiers or fake cakes?
We do not currently offer separate tiered or fake cakes. We believe they cost way more time than they are worth, and feel our customers shouldn't provide these.
What happens if I need to change a detail or cancel an order?
Changes can only be made 30 days before the wedding date. If there is a change to the location or delivery details, please contact us via email or phone.
Cancelling an order can be made up until a week before pick-up or delivery with a possible full refund.
How do I begin the Wedding Cake Process?
Great question! Call to order a tasting box with us. It is $20 and includes all of our cake flavors and filling flavors. Pick-up for those is on Fridays and Saturdays only. We do have a limited amount available.
Once you've grabbed a tasting box and have tried the greatest cake ever (we believe). You will call or email us to book and pay a $100 deposit. We will then start an official Wedding Order form.
From there, we will stay in touch as your special day approaches. Our incredible staff will guide you along the way.